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Founded in 2017 in Albania to provide offshore call center and customer service outsourcing solutions for the Travel, Hospitality and Cargo sectors, InterCall BPO quickly became a trusted BPO partner in many industries such as Telecom, Retail, E-commerce, Logistics, Healthcare and Gaming. Today, we deliver multilingual customer services in more than 12 languages. With our offices in Turkey and Bosnia, we ensure resource diversity, operational efficiency and continuity; offering our partners not only support, but also motivation, energy, and an environment where they can plan their business with confidence.
About Us
At InterCall BPO, we are not just a communication services center; we are a global partner ecosystem where we win together and create wins for others. For Europe’s leading brands, we provide multilingual inbound and outbound call, integrated sales, chat, e-mail support, back office, and collection solutions, especially in German, French, Dutch, and Italian.
With our expert team and strong technological infrastructure, we optimize your business processes, enhance customer experience, and carry your brand into the future. As your trusted partner, we turn every interaction into an opportunity; prioritizing value for your customers, strength for your business, and lasting success for your brand.
Our ServicesAre you ready to join an international call center team and work in an environment where your voice makes a difference?
If our values align with yours, join us as a customer representative; flexible working hours, global projects, and a career opportunity to take you further await you!
Sunrise LLC is wholly owned subsidiary of Liberty Global, is the largest private telecommunications company in Switzerland and offers industry leading mobile, Internet, TV and fixed network services for private and business customers.
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Odido is one of the leading telecommunications companies in the Netherlands, providing innovative solutions in mobile, internet, TV, and fixed network services. It aims to deliver a superior communication experience enhanced with modern technologies for both private and business customers.
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Air Albania, the flag carrier of Albania, operates scheduled flights to eight destinations across Europe. Aiming to provide its passengers with a safe and comfortable travel experience, Air Albania has been partnering with InterCall BPO since its establishment, receiving multilingual support in all areas of customer service.
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LolaFlora is an international online flower delivery company. InterCall BPO has, at different times, provided customer service support in English, Italian, Spanish, and Russian to LolaFlora shops and customers in Spain, Mexico, Italy, and Russia.
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Nordic Gaming Group is a well-established lottery and gaming operator with a strong presence in Europe. At InterCall BPO, we carry out telesales activities using provided customer lists and run marketing and sales projects covering the German and Austrian markets.
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Since its founding in 1933, Turkish Airlines has grown to become the airline flying to the most countries in the world. Serving more than 120 countries and over 300 destinations, Turkish Airlines prioritizes customer satisfaction and global service quality.
Show AllWe’ve gathered the most frequently asked questions during the application process and answered them one by one.
While reading, you’ll come across details that will make you say, ‘That’s exactly what I was wondering!’
And you might even find surprising answers you hadn’t thought of before but will be glad we included.
What services does InterCall BPO provide?
InterCall BPO is a Business Process Outsourcing (BPO) company offering customer service, technical support, sales, and back-office solutions. We provide multilingual services, primarily in German, French, Dutch, Engilish and Italian.
From which countries do you operate?
We operate in Turkey, Bosnia and Herzegovina, and Albania. This allows us to deliver flexible and cost-efficient solutions from different regions.
Is there a home office option?
Yes. In all three of our locations, home office work is possible. If you prefer, you can also work from our offices in the cities where we are located.
What are the working models at InterCall BPO?
We offer both payroll and freelance working models. 75% of our employees prefer to work as freelancers. The process and advantages vary depending on the laws of each country.
What are the advantages of the freelance model at InterCall BPO?
• Euro-based payment: Benefit from exchange rate increases throughout the year.
• Bonus payments: Performance and sales bonuses are paid in full without deductions.
• Tax advantage: Although expenses such as social security and accounting fees vary by country, tax deductions in the freelance model are significantly lower compared to regular payroll employment. This allows you to take home a higher net income.
• Flexible working hours: Enjoy a better work-life balance with flexible schedules.
