About Us
Founded in 2017 in Albania to provide offshore call center and customer service outsourcing solutions for the Travel, Hospitality and Cargo sectors, InterCall BPO quickly became a trusted BPO partner in many industries such as Telecom, Retail, E-commerce, Logistics, Healthcare and Gaming. Today, we deliver multilingual customer services in more than 12 languages. With our offices in Turkey and Bosnia, we ensure resource diversity, operational efficiency and continuity; offering our partners not only support, but also motivation, energy, and an environment where they can plan their business with confidence.
Our Vision
To build a BPO ecosystem where we win together and create wins for others; to be the first-choice partner for customer service needs, especially for Europe’s leading brands.
Our Mission
To add value by making the journey of our brands and their customers easier; to provide everyone in the BPO ecosystem with opportunities for profit, growth, and happiness; and to create lasting success by making a sustainable difference in every partnersh
About Us
Our Values
Winning Collaboration
We focus on understanding our customers' needs and providing them with the best service. The satisfaction and success of our customers is our priority.
Trust and Transparency
With an open, fair, and accountable business model, we build long-term partnerships. Transparency creates trust, and trust builds loyalty.
Commitment and Responsibility
We stand by our word and provide confidence to our partners and employees. We create an ecosystem dedicated to success.
Innovation and Speed
We respond to changing customer needs with agile and creative solutions. By combining technology, efficiency, and innovation, we make a difference.
Passion and Energy
We bring high motivation and enthusiasm to every task. Our passion helps brands grow while unlocking the potential of our people.
Sustainable Success
We look beyond short-term gains. While adding value to our brands, we also create lasting career and growth opportunities for our employees.
