We’ve gathered the most frequently asked questions during the application process and answered them one by one.
While reading, you’ll come across details that will make you say, ‘That’s exactly what I was wondering!’
And you might even find surprising answers you hadn’t thought of before but will be glad we included.
What services does InterCall BPO provide?
InterCall BPO is a Business Process Outsourcing (BPO) company offering customer service, technical support, sales, and back-office solutions. We provide multilingual services, primarily in German, French, Dutch, Engilish and Italian.
From which countries do you operate?
We operate in Turkey, Bosnia and Herzegovina, and Albania. This allows us to deliver flexible and cost-efficient solutions from different regions.
Is there a home office option?
Yes. In all three of our locations, home office work is possible. If you prefer, you can also work from our offices in the cities where we are located.
What are the working models at InterCall BPO?
We offer both payroll and freelance working models. 75% of our employees prefer to work as freelancers. The process and advantages vary depending on the laws of each country.
What are the advantages of the freelance model at InterCall BPO?
• Euro-based payment: Benefit from exchange rate increases throughout the year.
• Bonus payments: Performance and sales bonuses are paid in full without deductions.
• Tax advantage: Although expenses such as social security and accounting fees vary by country, tax deductions in the freelance model are significantly lower compared to regular payroll employment. This allows you to take home a higher net income.
• Flexible working hours: Enjoy a better work-life balance with flexible schedules.
What is the process to start working as a freelancer?
To work under the freelance model, you must establish a sole proprietorship. This allows you to sign a legal contract with InterCall BPO and invoice your income.
How can I set up my sole proprietorship?
If you live in Turkey, Albania, or Bosnia and Herzegovina, the process varies according to the laws and regulations of each country. Our HR team will guide you and connect you with a professional accountant to handle the official procedures.
How does the training process work?
Comprehensive training programs are provided for new employees, varying according to the position. During the training period, performance and participation are monitored regularly.
Do you offer career development opportunities?
Yes. Employees who demonstrate strong performance have the opportunity to advance to roles such as team leader, specialist, and management positions. In addition, we offer the chance to develop language skills and competencies through different projects.
